Refund policy

Returns & Refunds Policy

At BBCxMaster, your satisfaction is important to us. If you experience a problem with your order or need assistance with a return or refund, please contact us at support@bbcxmaster.com before sending any product back.

How to Request a Return or Refund

Please contact us at support@bbcxmaster.com before returning any product.

Include:


     
  • Your order number

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  • Name and email address used for the order

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  • Reason for your request

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  • Photos or video of the product when applicable

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  • Photos of the packaging and shipping label when applicable

Do not send a product back without receiving return instructions from BBCxMaster.

Damaged, Defective, Wrong or Missing Products

If your order arrives damaged, defective, incorrect, or missing an item, contact us as soon as possible.

Please provide clear photos or video showing the issue, together with photos of the package and shipping label.

After reviewing the evidence, we will work with our fulfillment partner to determine the appropriate resolution. Depending on the circumstances, this may include:


     
  • A replacement or reshipment

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  • A full or partial refund

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  • A return, if requested by our fulfillment partner

CJdropshipping may require supporting evidence for after-sales claims, including photos or videos, and may require the product to be returned if its dispute process requires it.

Returns for Change of Mind or Customer Preference

Returns for change of mind, personal preference, or ordering the wrong product or SKU are subject to the applicable product and fulfillment conditions.

If BBCxMaster authorizes a customer-preference return, the product must be:


     
  • Unused

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  • Unworn

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  • Unwashed

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  • In its original packaging

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  • In resalable condition

Contact us before sending the product back so we can provide the appropriate return instructions.

Return Shipping

For an approved customer-preference return, the customer may be responsible for the return shipping costs.

We do not provide a prepaid return label for every return.

If a physical return is required, we will provide the appropriate return address and instructions after reviewing the request.

Do not send returns to an address found on the product packaging or elsewhere on our website without authorization.

Return Destination

Products that require a physical return may need to be returned to a CJdropshipping fulfillment warehouse in China or another designated return facility.

We will provide the appropriate return instructions and destination for your specific order after reviewing the request.

Intimate and Hygiene Products

For hygiene and safety reasons, intimate and personal-use products may not be eligible for return once opened, worn, or used.

This may include:


     
  • Intimate toys and personal wellness devices

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  • Products that come into direct contact with intimate areas

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  • Lingerie or bodywear that has been worn or washed

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  • Opened hygiene-sensitive products

If an item is defective or arrives damaged, please contact us with photos or video so we can review the issue.

Refunds

Once an approved refund has been confirmed, the refund will be issued to the original payment method where applicable.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Replacements and Reshipments

Where appropriate, we may provide a replacement or reshipment for products that arrive damaged, defective, incorrect, or missing.

The exact resolution depends on the circumstances of the order and the applicable fulfillment partner's after-sales process.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@bbcxmaster.com.

Cancellation may not be possible once an order has been processed or shipped by our fulfillment partner.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, contact us with your order number and tracking information.

We will investigate the shipment with our fulfillment partner and carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders that are delayed, returned, or otherwise affected because of an incorrect or incomplete address may not qualify for a refund or free replacement.

Customs and Unclaimed Packages

Customers are responsible for complying with applicable local customs requirements.

If a package is refused, abandoned, or returned because the recipient does not complete required customs procedures or does not collect the package, the available resolution will depend on the circumstances and the applicable carrier and fulfillment policy.

Contact Us

For all return, refund, replacement, or order-related questions:


  BBCxMaster Customer Care

  Email: support@bbcxmaster.com

Please contact us before sending any product back.