Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery typically takes 7–14 business days. Express options may be available at checkout.

Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary by destination.

Is my package discreetly packaged?
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents.

Products

Are your products body-safe?
Yes. We only stock products made from body-safe materials such as medical-grade silicone, stainless steel, and genuine leather.

How do I care for my products?
Care instructions vary by material. Generally, clean with warm water and mild soap or a dedicated toy cleaner before and after use.

Returns & Refunds

What is your return policy?
We accept returns on unused, unopened items within 30 days of delivery. Please visit our Returns Policy page for full details.

My item arrived damaged. What do I do?
Please contact us within 48 hours of receiving your order with photos of the damage and we will resolve it promptly.

Privacy & Security

Is my personal information safe?
Yes. We take your privacy seriously and never share your data with third parties. See our Privacy Policy for details.

Still have questions?
Reach out via our Contact page and we'll get back to you as soon as possible.