Returns & Refunds Policy

Returns & Refunds Policy

At BBCxMaster, your satisfaction is important to us. If you are not completely happy with your purchase, please read our returns policy below.

Eligibility for Returns

We accept returns on items that are:

  • Unused and unopened in their original packaging
  • Returned within 30 days of the delivery date
  • Not listed as a non-returnable item (see below)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

  • Intimate toys and personal massagers
  • Lubricants and wellness products
  • Lingerie and bodywear that has been worn or washed

How to Return an Item

  1. Contact us via our Contact page within 30 days of delivery
  2. Include your order number and reason for return
  3. We will provide you with return instructions
  4. Ship the item back in its original packaging

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery with photos and we will resolve it immediately at no cost to you.